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HelpAccount
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Tunngle Account
The Tunngle Account is your passport for the Tunngle World.
The Tunngle Account lets you access the following:
- Tunngle Networks
- Tunngle Web Services (Forum, Wiki, Videos, Gallery etc.etc.)
Sign up
Normal Signup
You can register a new Tunngle account here.
Signup via External Service
If you do not have an account (or if you want a new one), you can choose to register using your Twitter or Facebook credentials.
Please note that this actually means creating a new Tunngle account, if you want to just associate your Tunngle Account with Twitter or Facebook then check the Linking your account to an External Service section.
If you choose to register using your Twitter or Facebook credential, your profile will be ready by the moment you sign in the first time!
To signup using Twitter or Facebook all you have to do is:
- Click the Sign In with Twitter or the Sign In with Facebook icons
- Fill in your Twitter or Facebook details (if you are not already logged in over there)
- Choose a display name and provide a valid email address
- Click Create new account
- Validate your new Tunngle Account
- Setup your Tunngle Account Password here here
- Remember that your Tunngle Username is reported on the top of the screen near the Tunngle Community Logo.
Validation
Each account must have a valid email for all the general Account management purposes.
For this reason we require that you validate your email by clicking the validation link contained in the validation email received upon signup.
Failing to do so, will prevent you from using many of the services available to full members.
- If you do not receive the validation email please check carefully that your spam filters are not preventing the email from reaching you.
- If that fails you can request a new validation email by clicking here.
- If you received it but the link redirects you to our Community website, it's possible that your email client is not parsing it correctly. In this case you can click here and perform a manual validation using your User ID and Validation Key found in the email.
- Once your account is verified you will see a big green notice about it when you login into our Community.
Username
The Tunngle Username (or Tunngle Account Name) is the name that identifies your account.
At this stage of the development the Tunngle Username is also used as the Tunngle Nickname in the networks[1].
Choosing a good Username is really important, because this is the name that identifies you in the Tunngle World and it's used to access to services like the Tunngle Web Signature and Tunngle DNS.
Unicode Usernames
Although you can register Unicode usernames, the Tunngle client does not support Unicode just yet.
For the best experience it is strongly recommended that you use only Latin alphanumeric characters (a-z, 0-9, "_" "-").
If you are experiencing difficulties, be sure that you check that your System Locale matches your language.
Password
The Tunngle Account comes with an unique secret password which is the key that lets you access all of our services.
To know more about the password please check our Password section.
Transition from the old system
In the past the Tunngle Web Services required a separate Account.
Following some Community Suggestions, we decided to implement the current unified login system.
Now you can use one account for everything.
- If you didn't have any account you can stop your reading here. Just create a new account normally.
- If you already had an account with the old system (forum or Tunngle) the system will automatically convert to a new one if possible. Here is how it works:
- Old Forum: No Tunngle:Yes
- Old Forum: Yes Tunngle:Yes
- Old Forum: Yes Tunngle:No
Old Forum No - Tunngle Yes
If you had an account on Tunngle but you didn't have an account on the old forum (or you had one but you don't care) you can simply login in the forum using your old Tunngle Account Credentials.
Your old Tunngle Account will be converted to a brand new Tunngle account which gives you general access to the Tunngle Web Services.
If you want to synchronize the passwords, just change password here.
If you do not change password you will still be able to use your old Tunngle User password to login into Tunngle.
Old Forum Yes - Tunngle Yes
If you had one old forum Account and one Tunngle account with the same email they will automatically be linked the first time you login using any of the two credentials.
If you want to synchronize the passwords, just change password (use your old forum password as CURRENT Password when you change
here.
If you do not change password you will still be able to use your old Tunngle User password to login into Tunngle.
If the two accounts have a different email there is no way to link one to the other because we have no secure way to know that the two accounts belong to the same person[2].
Old Forum Yes - Tunngle No
This case is very rare. There is very little reason for which you might have an old forum account but no Tunngle account at all.
Anyway if this is your case and you didn't have a Tunngle Account then you have to register a new one with a different email. There is no way around this.
This will create a new Tunngle Account that you can use to access Tunngle Networks and all the web services.
Unlinked Old Forum Accounts
It is reasonable to think that after the switch some of the old forum accounts will remain unlinked.
It is likely that in order to clean up the system, old inactive unpaired forum accounts will be pruned at some point in the future.
Linking your account to an External Service
To link your Twitter or Facebook account with your Tunngle Account do the following:
- Login here (very important)
- Click the Sign In with button that you find:
Closing your Account
To close your Tunngle Account please send an email to support[AT]tunngle.net using the email that you used to register and specifying your Tunngle username.
Include "Account Closure" in the email subject, a sentence that explains that you are requesting the closure of your account in the body and, if you like, the reason.
Be sure that you provide the right information or your request will be discarded.
Account Maintenance
Tunngle is Beta service. We're always upgrading and performing maintenance on the Account Management System in order to prepare our Alpha Services.
Although very unlikely, we might exceptionally close some older broken accounts. In the unlikely event that your Account has been closed you can always create a new one for free under the same name. For more info about your account you can write to support[AT]tunngle.net.
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