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Help us helping you! The debug.log trick - Wireshark capture Rate Topic: -----

#1 User is online   Brioche Icon

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Tunngle Master

Posted 06 July 2009 - 21:36

Help us helping you!

There are two little tricks that you can do in order to help the team troubleshooting your client problems.

  • The debug.log trick
    • Download this file (or try this mirror download!).
    • Close Tunngle (if opened)
    • Place the debug.log in the Tunngle folder that you find inside your documents folder (xp: c:documents and settings[your username]DocumentsTunngle Vista-7: c:users[your username]DocumentsTunngle )
    • Start Tunngle and go right where your problem manifests itself. When the debug.log file is inside the folder specified above Tunngle will write down useful troubleshooting data into it.
    • Ok the trap is set, now wait for the little bug to come out of the shadow.
    • After the little bug manifested itself, all you have to do is to attach your debug.log to your post on the forum.
    • Don't forget to delete your debug.log once you are done with it since otherwise the file will continue to log and grow.

  • The Wireshark Capture



    While doing the Wireshark Capture please wait for your problem to occur. This way important troubleshooting data will be captured in the dump ;).


Thank you for your help :P .
The Tunngle Team ;) .



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#2 User is offline   derrick1300 Icon

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Posted 09 January 2011 - 10:04

Spoiler

0

#3 User is online   Brioche Icon

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Tunngle Master

Posted 09 January 2011 - 16:50

View Postderrick1300, on 09 January 2011 - 10:04, said:

Spoiler



Hi :). Please open a new thread and describe your problem ;).



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